Questions? We'd love to help. Send us a message at and our Client Service Team will be in touch as soon possible.

Frequently Asked Questions

Visit our FAQ for answers to common queries.


If your query is about a delivery, please check your tracking link as our carriers will have the most up-to-date information about your order. Visit our Shipping & Returns page for further information.


If your email is about a return or a refund, we are processing these as quickly as possible. Please allow up to 20 working days from the date of return to receive your refund.


If you're interested in stocking Lumière Paris, email:

Influencer/Ambassador Enquiries

For all Press, Influencer, and Ambassador enquiries, email:

Write to us

Lumière Pairs Sarl
6 Rue d'Armaillé, Paris 75017, France