Shipping & Returns
Shipping Policy
We ship internationally!
As a courtesy, Free Standard Shipping will be carried out on all orders over 100€
All items will be shipped within 3-5 working days, except busy Sales periods.
Busy sales periods shipping time is within 7-10 working days.
Express shipping is available, the cost is calculated during checkout based on location.
Customers outside European Union
Lumíere Paris is a symbol of dedication to the future of fashion and our Planet. We are eager to ensure everybody around the world can enjoy and take pride in our products. For an effortless shopping experience with us, all costs of customer, duties, and taxes will be calculated for you upon check out and added to the final purchase price.
Returns shipping
Returns and exchanges are the customer's responsibility until the products are received in our warehouse. We would recommend you to use a tracking service and always retain the proof of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Policy
How to make a return?
-Products can be returned or exchanged within 14 days of receipt.
-All products should be unworn with labels and tags intact.
-Please contact us directly at clientservices@lumiere-paris.com for a return label.
-We must receive the products within 14 days of return or exchange approval.
-Please allow 3-5 working days for us to process your reimbursement after we receive the items.
-Exchange items will be shipped within 1-2 working days after receiving return products.
-Please note you have to bear the direct cost of returns and exchange goods.
-Returns and exchanges are the customer's responsibility until the products are received in our warehouse. We would recommend you to use a tracking service and always retain the proof of postage.
What items are eligible for a return?
Unused/unworn and undamaged items purchased within 14 days.
All labels and tags must be attached and intact.
50% + Sales items are returnable for exchange or credit only
Final sale products are non-returnable
There are certain situations where only partial refunds are granted, if applicable:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Which items are non-refundable?
Final sale items
50% + sale items
Gift Cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at clientservices@lumiere-paris.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clientservices@lumiere-paris.com.
Can we chat about it?
We are always here to help! If you have any questions in regards to shipping or how to choose the right style, fit and size contact us at clientservices@lumire-paris.com or check our Size Guide or Care Guide